Eastern Kentucky University Winning Case Study Students and Faculty Meet Fed, State Regulators

Following Eastern Kentucky University’s winning community bank case study presentation on how community banks are using technology to better serve customers, EKU students and faculty had the chance to meet with federal and state regulators on Oct. 3, 2018, at the sixth annual Community Banking in the 21st Century community and banking research conference. The conference, which is sponsored by the Federal Reserve, the Conference of State Bank Supervisors (CSBS) and the Federal Deposit Insurance Corp. (FDIC), brings together community bankers, academics, policymakers and bank supervisors from around the country.

From left to right are:

John Ryan, president and CEO, CSBS; Julie Stackhouse, executive vice president, Supervision, Federal Reserve Bank of St. Louis; Jelena McWilliams, chairman, FDIC;  Dalton Stanley, EKU student team member; Maggie Abney; EKU faculty advisor and executive in residence; Aaron Schmidgall, EKU student team member; Lorelei Nguyen, EKU student team member; Stephen Kelly, executive vice president, Central Bank and Trust. Co., Lexington, Ky.; Loretta Mester, president, Federal Reserve Bank of Cleveland; April Perry; chairman and CEO, Kentucky Farmers Bank, Ashland, Ky.; Charles Vice, commissioner, Kentucky Department of Financial Institutions; Charlotte Corley, chairman, CSBS and commissioner, Mississippi Department of Banking and Consumer Finance; and Thomas Erekson, EKU dean of the College of Business and Technology.

EKU’s winning paper, “Central Bank: Utilizing Technology in the Transformation of Superior Customer Service,” can be found in the CSBS 2018 Journal of Community Bank Case Studies.

The volume also features the second and third place winning studies: “Tailored Services to Unique Communities using Financial Technology at Citizens Bank, Kansas City, Mo.,” from the University of Missouri – Kansas City, and “Financial Technology at Gulf Coast Bank & Trust,” from Southeastern Louisiana University. 

The CSBS 2019 Community Bank Case Study Competition is now open for entries. For more information, see the case study website.